You can return any item purchased on archivesale.magdabutrym.com within 14 days of the delivery date from the country the item was delivered to. To be eligible for a return, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used (washed, soiled, having a strong smell of cigarettes), altered, or damaged will not be accepted. Shoes must be tried on a carpeted surface and can show no signs of wear. Items sent in dust bags must be returned inside the bags, as this is considered part of the product. Please use the original packaging included in your shipment to return any item.
For all returns, unless an item is damaged or faulty, the customer is required to arrange and pay for the return of the product.
Orders in the EU:
To make a return, please put the original invoice (the one you received with your order) inside the package and ship it to the following address:
M.B. Distribution S. A. (Magda Butrym)
E-Commerce
Józefa Chłopickiego 73
04-275 Warsaw
POLAND
attn. returns
Orders in the UK
To make a return, please follow the instructions below:
1. Please contact to receive the proforma invoice.
2. Put the original invoice (the one you received with your order or its copy) inside the returning package.
3. Affix the proforma on the outside of the package so that all the details are easily visible.
4. Send your return to the following address:
M.B. Distribution S. A. (Magda Butrym)
E-Commerce
Józefa Chłopickiego 73
04-275 Warsaw
POLAND
attn. returns
MB Distribution S.A. is the official worldwide distributor of the brand Magda Butrym. Please note that we can receive only packages with the receiver's name stated as MB Distribution S.A.
We kindly recommend using the following shipping services: DHL, UPS, GLS, FedEx, InPost (in Poland and Italy). Please note that the return via USPS and Royal Mail may take much longer to process.
Please note that the costs and risks involved in the return of items are borne by the sender. Magda Butrym cannot be held responsible in the event of loss, theft, or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address, and a tracking number) is not possible shall be refused.
Please note that we can only exchange a product for a different size within the same model. To check the product’s availability, please contact us at customercare@magdabutrym.com. If the item is in our warehouse we will then hold it for you and as soon as we receive your return, we will ship it to the address from your original order.
Should you be interested in exchanging your product for a different color or style, please return it and place a new order.
To be eligible for return merchandise must be returned in the full condition in its original packaging, undamaged, unaltered, not worn, with all original tags, accessories, and a copy of the purchase invoice. Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt.
Once your return is approved, your refund will be credited back to the original form of payment and you will receive a confirmation email. If your return does not meet the conditions listed, the package will be sent back to you.
